Privacy Policy

Last Updated: 2026-08-18
  • What we collect: Identity, payment, device, and gaming activity data.
  • Why we collect it: To manage accounts, process payments, and prevent fraud.
  • Who sees it: Restricted staff and trusted payment/security partners.
  • Retention: Kept for the account lifecycle and as required by Malaysian law.
  • Your Control: You can request data access or deletion via our support channels.

Introduction and Scope

This Privacy Policy explains how tfbo handles personal information. It applies to all users accessing our platform via web browsers or our mobile application within Malaysia.

This policy governs the data collected on our official domain. It does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any external sites you visit.

Personal Information We Collect

Account & Identity

Information provided during registration to establish your identity and maintain your user account.

Verification Documents

Documents requested to verify your age, residency, and identity to comply with gaming regulations.

Payment Data

Details necessary to process deposits and withdrawals securely through our payment partners.

Gaming Activity

Records of bets placed, transaction history, and game preferences to optimize your experience.

Technical Data

IP addresses, browser types, device identifiers, and operating systems for security and site optimization.

Communication

Records of your interactions with our support team to resolve issues and improve service.

How We Collect Data

We gather information through three primary methods:

  1. Directly from you: Information you enter during registration, KYC verification, and support requests.
  2. Automatically: Technical data collected via cookies and server logs when you interact with our platform.
  3. Partner Providers: Data received from trusted payment processors and identity verification services.

Why We Use Data

Your data is processed for the following essential purposes:

  • Account creation, maintenance, and secure login.
  • Processing financial transactions, including deposits and payouts.
  • Verifying that users are of legal age and meet eligibility criteria.
  • Detecting and preventing fraud, money laundering, and multi-accounting.
  • Personalizing gaming content and promotions based on your activity.
  • Fulfilling legal obligations required for gambling operators in Malaysia.
  • Sending marketing communications, provided you have given explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Payment processors, KYC verification agencies, and technical infrastructure providers.
  • Legal Authorities: When required by applicable law or to respond to a valid legal request from regulatory bodies.

How We Protect Data

We employ industry-standard security measures to protect your information:

  • Encryption: Use of secure protocols to protect data during transmission.
  • Access Control: Strict internal restrictions ensuring only authorized personnel access sensitive data.
  • Isolation: Payment data is handled through isolated systems to minimize risk.
  • Monitoring: Continuous monitoring of systems to detect and prevent unauthorized access.

Cookies and Tracking

We use cookies to enhance your experience and maintain session security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request the deletion of your data, subject to legal retention requirements.
  • Object to or withdraw consent for specific data processing, including marketing.

To exercise these rights, please contact our support team via the channels available on this site. Please note that certain data must be retained after account closure to comply with anti-money laundering and gambling regulations.

How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is closed, we keep only the data necessary to satisfy our legal obligations under the laws of Malaysia and to prevent fraud.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will terminate the account and remove the associated personal data immediately.

Parents or guardians who become aware of a minor using our platform are encouraged to report the account through our support channels.

Cross-Border Transfers

To provide our services, some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page regularly to stay informed.

Contact Us

Privacy Inquiries

If you have any questions regarding this policy or your personal data, please reach out to us.

Contact Support